Refund Policy

At Innovix Hub, we are committed to ensuring customer satisfaction with our services. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Refund Eligibility:

• Refunds are only applicable to services rendered by Innovix Hub.
• To be eligible for a refund, the following conditions must be met:
  • The request for a refund must be made within two (2) months from the date of the initial payment.
  • The customer must provide a valid reason for the refund request, such as dissatisfaction with the delivered services or project cancellation.

2. Refund Process:

• To initiate a refund request, the customer must contact our billing department and provide the necessary details, including the reason for the refund and the invoice number.
• Our team will review the request and assess its eligibility for a refund based on the provided information.
• If the refund request is approved, the refund will be processed within 5 working days of approval using the original method of payment.

3. Partial Refunds:

• In some cases, partial refunds may be granted at the discretion of Innovix Hub.
• Partial refunds may be applicable if only a portion of the services has been delivered or if there are mitigating circumstances that warrant a partial refund.

4. Exceptions:

• Refund requests that do not meet the eligibility criteria outlined in this policy may be considered on a case-by-case basis.
• Innovix Hub reserves the right to refuse refund requests that are deemed to be fraudulent, abusive, or in violation of our terms of service.

5. Contact Us:

• If you have any questions or concerns regarding our refund policy, please contact our customer support team.

6. Policy Updates:

• Innovix Hub reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By engaging our services, you acknowledge and agree to abide by the terms and conditions of this refund policy.